Welcome to Raphus Ltd. We are committed to protecting your personal information and your right to privacy. This privacy notice ("Privacy Notice") explains how we collect, use, disclose, process and safeguard your personal information/data when you visit our website raphus.mu, as well as any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Notice carefully before making use of any part of the Site.
We may collect your personal information in a variety of ways and in the course of our business, including when you contact us or request information from us, in order to fulfill a statutory requirement, or where such information is necessary for the purposes of the services which you require from us.
The information we may collect on the Site includes:
Personally identifiable information, such as your full name, shipping address, contact details (including your email address and telephone number), demographic information (including your age, race, gender, hometown), disclosed interests (voluntary disclosures made by you when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards);
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site;
Financial information, such as data related to your payment method (e.g. credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site;
Any other information relevant to the provision of our services. Please note that it is your responsibility to ensure that the information you submit does not violate any third party’s rights.
We primarily collect and process your personal information to engage with you for the purposes of understanding your requirements and delivering services accordingly. Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We will not collect your personal data unless it is done for a lawful purpose connected with a function or activity of ours and the collection of the data is necessary for that purpose. To demonstrate this, please take note of some of the specific and legitimate reasons we may have for processing your personal data: To create and manage your account; Fulfillment of services:
We use your personal data to enable us to perform our range of services to you, including creating and managing your account, processing your transactions (i.e. fulfilling and managing your purchases, orders, payments, and other transactions related to the Site);
For communication, marketing and promotion:
We may use your personal data to facilitate communication with you and send you relevant information, including purchase confirmations and invoices, account-related enquiries, confirmations of orders, etc;
Compliance:
We may use your personal data to comply with legal and other requirements, such as record-keeping and reporting obligations, conducting audits, compliance with government inspections and other requests from government or other public authorities, responding to legal process such as subpoenas, sharing information with government authorities, law enforcement and private parties where we have a good- faith belief it is necessary;
Optimization:
We may use your personal information to increase the efficiency and operation of the Site and to monitor and analyze usage and trends to improve your experience with the Site.
There might be multiple reasons for using your personal information at any given time. We will use your personal information solely for the purposes for which it was originally collected, unless we reasonably determine that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for a different or unrelated reason, we will notify you and explain the legal basis which allows us to do so. Please be aware that if you do not provide information as requested, we may be unable to process your request or we may be prevented from complying with our legal obligations.
Where possible, we will inform you what personal information you are required to provide to us and what personal information is optional.
We may appoint third party subcontractors or service providers from time to time to assist us with service delivery. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We have agreements in place to ensure that any entity that collects, uses or processes personal information on our behalf establishes and maintains sufficient security and organizational measures required by law and ourselves from time to time. We may also share personal data with government and/or regulatory authorities if we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
As a data subject, you have the following rights in relation to the personal data we process on your behalf:
Request access to your personal information;
Request rectification / correction of your personal information;
In certain circumstances, to request the erasure of your personal information;
Request restriction of processing your personal information;
Right to receive a copy of personal data we have obtained from you [1];
Right to withdraw consent to the processing of personal information;
Right to object to the processing of your personal information, including for purposes of direct marketing;
Right to lodge a complaint with the Commissioner;
Please note that some of these rights may be limited where we have an overriding legitimate interest or legal obligation to continue to process the personal data, or where the personal data may be exempt from disclosure due to applicable law, the applicable rules of professional conduct, attorney-client privilege, legal professional privilege, other applicable privileges or protections, or professional secrecy obligations.
We use appropriate, reasonable, technical and organizational measures to prevent loss of, damage to or unauthorised destruction of personal information and unlawful access to or processing of personal information.
While we have taken all reasonable and necessary steps to secure the personal information you provide to us, please be aware that despite our best efforts, no security measures are perfect or impenetrable. We will notify you of any breach of your personal information, which is likely to result in a high risk to your rights and freedoms.
We will retain your personal information for only as long as is necessary to provide you with the services that you have requested from us, or for as long as the law otherwise permits. Where you have not actively engaged with us for a period of 2 years, we will delete your personal information, unless we have an obligation to retain it for longer (for example for taxation purposes).
By virtue of where our servers are located, we may, where applicable, transfer your personal information outside of Mauritius. We confirm that the level of protection afforded to your personal information by such a country or international organization will be equal to the protection afforded by the Mauritius Data Protection Act, 2017.
We may update this Privacy Notice from time to time to reflect any changes in our practices and/or to comply with changes in applicable laws or regulatory requirements. We will notify you of any changes by posting the amended Privacy Notice on this page and sharing an announcement here concerning the update. You are advised to review this Privacy Notice periodically for any changes.
If you have any questions about this Privacy Notice or want to exercise your rights set out in this Privacy Notice, please contact our Data Protection Officer on:
Email: On our dedicated support page here;
Tel: +230 58 53 4223;
Marked for the attention of: Raphus Support Team.
If you feel we are not dealing with your personal information fairly and lawfully, you may complain to the Data Protection Office of Mauritius. Please first give us a chance to resolve any complaint by contacting us. Your complaint should include a brief description of what happened, when it happened and what personal information was affected.
- Last update: 11 October 2024
[1] This right only applies where the personal information has originated from the European Union.
